Refund and Returns Policy

Thank you for shopping with Trust Solution BD. Customer satisfaction is important to us. Please read this Refund and Returns Policy carefully before making a purchase from trustsolutionbd.com.

By placing an order on our website, you agree to the terms outlined in this policy.

Last Updated: May 05, 2026

1. Eligibility for Refund or Return

To be eligible for a refund, return, or exchange:

• The product must be unused, unopened, and in the same condition as received.
• The product must be returned in its original packaging with all accessories, manuals, and documents (if applicable).
• Products that are damaged due to misuse, physical damage, improper handling, or missing original packaging may not qualify for return or refund.
• Refund or return requests must be made within 7 days of receiving the product.

On-Site Inspection Recommendation

Customers are strongly advised to inspect the product in front of the delivery person before accepting delivery.

If you notice:

• Physical damage
• Broken packaging
• Missing parts
• Wrong product

Please return the product immediately and do not accept the delivery.

This helps confirm that the issue occurred during transit and allows faster claim processing with delivery partners such as:

• Steadfast
• Pathao
• Jononi
• Other authorized delivery partners

or other authorized courier services.

After Delivery Issues

If you accept the product and later discover any issue:

• Contact our support team immediately.
• Provide clear evidence such as:
  • Photos
  • Videos
  • Order details

If the issue is covered under warranty, we may offer:

• Replacement
• Exchange
• Repair support (where applicable)

Customers will be responsible for any applicable return or re-delivery charges.

2. Refund and Return Process

To request a refund, return, or exchange, please contact our customer support with:

• Order number
• Product details
• Description of the issue
• Supporting photos or videos (if applicable)

Contact Information:

Email: trustsolution1234@gmail.com
Phone: +8801768369699

After reviewing your request:

• We will notify you whether your request is approved or rejected.
• If approved, instructions for return or exchange will be provided.

3. Refund Processing Time

Once approved:

• Refunds are generally processed within 5–7 business days.
• Refunds will be issued through the original payment method whenever possible.

Depending on your payment provider, bank, or mobile financial service, processing times may vary.

4. Late or Missing Refunds

If you have not received your refund after the stated period:

1. Check your bank account or mobile financial service account again.
2. Contact your bank, card issuer, or payment provider.
3. Processing delays may occur depending on financial institutions.

If the refund is still not received, please contact us:

Email: trustsolution1234@gmail.com
Phone: +8801768369699

5. Policy Updates

Trust Solution BD reserves the right to update, modify, or change this Refund and Returns Policy at any time without prior notice.

Any changes become effective immediately after being published on trustsolutionbd.com.