Delivery Rules

Thank you for choosing Trust Solution BD. We are committed to delivering your products safely and efficiently. This Delivery Policy outlines the terms and conditions regarding product delivery through our website trustsolutionbd.com.

By placing an order with us, you agree to the following delivery policies.

Last Updated: May 05, 2026

1. Order Processing Time

Orders are usually processed within 1–3 business days from the date of purchase.
Processing time may vary depending on product availability, order volume, or special circumstances.

2. Delivery Methods

We do not handle deliveries directly. We work with trusted third-party courier and delivery partners, including:

Steadfast
Pathao
Jononi
Other authorized delivery partners

Available delivery options may include:

Standard Delivery
Express Delivery
Courier Pickup (where applicable)

Delivery options may vary depending on product type and delivery location.

3. Delivery Charges

Delivery charges are calculated based on the weight, size, and delivery location of the order.
If the actual product weight or courier charge is higher than the estimated delivery fee shown on the website, we will contact you before dispatch.
Customers are responsible for paying all applicable delivery charges.

4. Shipping Address

Customers must provide accurate and complete shipping information, including:

Full name
Complete delivery address
Active phone number

Trust Solution BD is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

5. Shipping Restrictions

Some products may have delivery restrictions due to:

Geographic limitations
Courier service coverage
Government regulations
Product-specific delivery limitations

Customers are responsible for confirming delivery availability before placing an order.

6. Delivery Confirmation

After shipment, customers may receive:

Order confirmation
Shipping updates
Tracking information (if available)

Notifications may be sent via email, SMS, or phone call.

7. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Courier operational issues
Political or transportation disruptions
Other unforeseen circumstances

We appreciate your patience and understanding in such cases.

8. Damaged Products During Transit

If a product is damaged during delivery:

Please inspect the package upon receiving it.
Report any damage immediately to both the courier service and our customer support team.
Claims related to transit damage may be subject to courier company policies.

9. Failed Delivery or Returned Orders

If an order is returned due to:

Incorrect address
Customer unavailable
Refusal to receive the package

The customer may be responsible for any additional re-shipping charges.

10. Contact Information

If you have any questions, concerns, or need assistance regarding delivery, please contact us:

Website: trustsolutionbd.com
Email: trustsolution1234@gmail.com
Phone: +8801768369699